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Frequently Asked Questions
I received an offer for a lifetime warranty on my roof. Am I still covered?
Yes. Your existing lifetime warranty remains in place under its original terms and conditions. The transition from Music City Roofers to Feazel does not eliminate your existing warranty coverage.
Will Feazel honor my existing Music City Roofers warranty?
Yes. Feazel will continue to support existing Music City Roofers warranties in accordance with their original terms and conditions. Your warranty coverage will not change simply because of the brand transition.
How do I submit a warranty claim or request roof service?
The process remains the same. For warranty claims or service requests, please call 615-900-4000 or email customerinfo@feazelinc.com. Our team will be happy to assist you.
Will my online account, service records or warranty records transfer?
Our goal is to make this transition as seamless as possible. We are working to ensure existing customer information, service history, and warranty records remain accessible throughout the transition. If you need to discuss further, please call 615-900-4000 or email customerinfo@feazelinc.com
Will my roof installation or scheduled service be interrupted?
No interruptions are anticipated as a result of the brand transition. Scheduled projects and service appointments will continue as planned. If any adjustments are necessary, our team will contact you directly.
Are manufacturer warranties, including GAF warranties, affected?
The transition to Feazel is not intended to change existing manufacturer's warranty coverage. Manufacturer warranties, including those provided by GAF, remain subject to their original terms and conditions.
Who do I contact for Multi-Family service requests?
For multi-family service requests, please contact our Service Department at service@feazelinc.com. Our team will assist you with your service needs.
Do I need to sign a new contract because of the name change?
Our goal is to make the transition as seamless as possible for existing customers. We are reviewing current agreements to determine whether any additional documentation or action is required. If anything is needed from you, our team will contact you directly.
Will my quote, price or financing terms change?
The brand transition is not intended to change existing project pricing or agreed-upon terms. We are also reviewing financing arrangements to ensure customers receive clear guidance if any administrative updates are necessary. If your specific agreement requires any action, our team will contact you directly.
Will my invoice look different?
Yes. Beginning December 1, newly issued invoices will reflect Feazel branding instead of Music City Roofers. This is part of our transition to a unified brand.
Will payment instructions or the company I pay change?
Please continue following the payment instructions provided on your invoice. If any changes to payment instructions are required as part of the transition, we will communicate those updates directly through verified Feazel channels. For questions about an invoice or payment, please contact 615-900-4000.
I have a project in progress. Who is responsible for completing it?
Your project will continue to be supported by our team as Music City Roofers transitions to Feazel. Our goal is to maintain continuity throughout the process, including existing project schedules and service commitments.
For questions about an active project, please contact your existing project representative or email service@feazelinc.com.
Why is Music City Roofers becoming Feazel?
Music City Roofers has been part of the Feazel family of companies since 2023. Bringing our teams together under one name allows us to strengthen our brand presence and create a more consistent experience for customers while continuing to provide the local expertise and service they know and trust.
Is Music City Roofers closing or going out of business?
No. Music City Roofers is not closing. As part of the Feazel family of companies since 2023, Music City Roofers is transitioning to the Feazel name. Our commitment to serving Nashville-area customers remains the same.
When will the name change take effect?
Music City Roofers will officially transition to the Feazel name on December 1, 2026. You may begin noticing updated branding and communications ahead of that date as we prepare for the transition.
Will I still work with the same local team?
Yes. Our Nashville team will continue serving customers under the Feazel name. Beginning December 1, employees will use new Feazel email addresses. Emails sent to existing Music City Roofers email addresses will continue to be delivered, so you can stay connected with the people you know and trust.
Will the office address, phone number or website change?
Our Nashville office will remain at 2617 Grissom Drive, Nashville, TN 37204, and our main phone number will remain 615-900-4000.
Beginning December 1, our website will transition to feazelinc.com. Visitors to musiccityroofers.com will be redirected to the Feazel website, making it easy to find information and connect with our team.
Beginning December 1, our website will transition to feazelinc.com. Visitors to musiccityroofers.com will be redirected to the Feazel website, making it easy to find information and connect with our team.
How will customers be informed about the transition?
We will share updates through our website and direct customer communications, where appropriate. You may also notice updated branding on our vehicles, uniforms, marketing materials, and other customer-facing communications as we transition to Feazel. Additional information and answers to common questions will be available on our website.
Does this change affect customers outside Nashville?
This transition is focused on bringing Music City Roofers under the Feazel name in the Nashville market. Any future brand changes in other markets will be communicated separately.
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